Doug Santiago

Background

His specialty is Florida Department of Health pool code compliance: the documentation, chemistry standards, and inspection procedures that commercial pool operators are legally required to maintain. Across a decade of both running and teaching commercial pool work in South Florida, Doug has built the in-house training standards that every Florida's Best Pools technician completes before working a commercial route independently.

In South Florida, where HOAs and condo associations manage high-traffic pools year-round, the margin for error in water chemistry and equipment maintenance is much smaller than it is for a residential backyard pool. Doug's job is to make sure every technician working a commercial account understands that margin and operates well inside it — and that the company's commercial clients get the documentation trail their permits require.

Areas of expertise

• Commercial pool cleaning — daily and multi-weekly service for hotels, HOAs, condos, country clubs
• Florida Department of Health pool code compliance for commercial facilities
• Technician field training and protocol development
• Commercial pool chemistry, equipment management, and CPO-supervised operations
• Documentation and reporting standards for state-inspected facilities

Notable work

• 10+ years working and teaching commercial pool cleaning across South Florida — running hotel, HOA, condo, and country-club accounts and training the technicians who service them.
• Owns Florida's Best Pools' commercial-account protocol — FDOH-compliant chemistry, documentation, and inspection-ready operations for every multi-family and commercial pool on the route.
• Designed and maintains the in-house training curriculum that prepares technicians for commercial-account work before they service their first state-inspected pool.

Articles by Doug

• Commercial Pool Inspection Checklist: A 5-Minute Walk-Up
• Why Community Pools Fail Health Inspections in Florida